Widerrufsrecht

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To exercise the right of withdrawal, you must inform us of your: Name, Address & Email address and decision to withdraw from this contract by an unequivocal statement by email to hi@trust-concept.eu.

If you withdraw from this contract, we shall reimburse to you the payments received from you without delay and in any case no later than within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods.

You must return the goods immediately and in any case no later than 14 days from the day on which you notify us of the cancellation of this contract.

You will have to bear the direct cost of returning the goods.

You can always contact us for any further return question at hi@trust-concept.eu.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If you have purchased with a voucher, a new voucher will be issued.